Contact Us - Provider | Delta Dental of Washington

Contact Us - Provider | Delta Dental of Washington

As a member dentist, you have access to our award-winning Professional Relations Representatives. They’re here to help answer any questions you have about your contract with us, documentation requirements, clinical criteria, our policies, and can even train office staff on what they need to know about working with us. They are frequently traveling within their designated territories, visiting member offices – and recruiting providers who haven’t yet joined our network.

Each representative has a unique background, personality and is driven to provide exceptional service to our network membership.

When to contact your Professional Relations Representative

The Professional Relations team is here for you! They can help with questions, work with you to schedule a time to visit your practice and help educate staff on our dental benefit plans and procedures.

Don’t hesitate to call, or email, your Professional Relations Representative when:

  • You have a new employee that needs an overview of working with us
  • You would like to have them visit and conduct a training on a topic for your office staff. They often meet with practices and conduct training's on submitting claims, some of the products we offer our member dentists, and more
  • You have a question about your Member Dentist Agreement
  • You want to know what opportunities are available for member dentists to save money within their practices
  • Scheduling a visit to your study club. Our reps are here to meet with your study clubs about a variety of topics
  • You’re considering adding another Delta Dental network to what you offer patients. They can help you navigate adding a new network, tell you how many patients are in your area with that plan, and more.
  • Any other situation that arises that you want to talk to us but are not sure who to call. They’re a walking encyclopedia of information. If they can’t answer your question, they will work with our staff to find an answer for you.

Who they are

There are four Professional Relations Representatives that service individual territories across the state. They are:

Jana Johnson
South Puget Sound area, providing friendly service since 2013
Email: Phone: (206) 528-2358

I grew up in the dental field. My experience began with odd jobs around the practice. I often found myself venturing to the scary basement for old charts, cleaning the office (yes, even cleaning those old, gross amalgam traps). I have experience as a sterilization tech, assistant and working in the front office. I loved working in the dental office and understand your world. My favorite part was the bonds I made with patients, and watching their families grow. My love for building relationships is well suited for being your Professional Relations Representative. Now I have the ability to connect with dentists and their teams. As dental benefit information can get confusing, I am here to help.

Karon Griffith
Metro King and Kittitas Counties, providing friendly service since 2011
Email: Phone: (206) 528-2397

I spent over 10 years managing dental practices. This experience helped me become well versed in dental office management, customer service and other aspects of a dental practice. In my time at Delta Dental of Washington, I've become an expert on dental benefits. I love sharing my knowledge and building relationships with dentists and their staff. Originally from Alabama, I thrive on southern hospitality. My goal is to help you be successful when working with us, and to share a southern bell smile every time I work with you.

Lynrae Monson
North Seattle to Canadian Border, providing friendly service since 2011
Email: Phone: (206) 528-7357

My 17 years in the dental field started as a dental assistant. I then made my way to the front office as an Insurance Coordinator and worked as a Dental Office Manager. The many roles I had in a dental office gave me a vast understanding of a dental practice. I enjoyed working in the dental office, and absolutely adored building relationships with the patients and their families. Building relationships with dentists, and their staff, is my favorite part about my role at Delta Dental. I can’t wait to meet with you and answer any questions you may have, and help you find ways to make working with us even easier.

Abbie Dickeson
Eastern Region, Cle Elum East to Idaho – Canadian border to Oregon
Email: Phone: (509) 532-6013

My love for teeth began as a high school student in Casper, Wyoming. My family dentist asked me to join his practice, he was left handed and needed a part-time assistant (who was also left handed) that he could train. As an assistant, I enjoyed working with amalgam capsules and handing instruments to the doctor. I fell in love with dentistry and being part of a team. I eventually moved to Coeur d’ Alene where my career path changed, and I started working in customer service at Delta Dental of Washington. In my 7 years at Delta Dental, I’ve learned about dental benefits and joined our clinical review team to review x-rays and documentation. My experience, and curious personality, helps me provide answers and training to our Member Dentists as a Professional Relations Representative.

How to contact them

Your Professional Relations Representative is routinely out in the field, traveling to offices and leading training's. But that doesn’t stop them from quickly getting back to you!

Simply email, or call, your Professional Relations Representative directly. They’ll get back to you within 2 business days. Make sure to leave a detailed message, this helps them identify who you are – and enables them to complete any research needed before returning your call.

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